6th CACR Information Security Workshop
1st Annual Privacy and Security Workshop

Speaker
Peter Cullen, Royal Bank of Canada

Title
Managing the Balance of Privacy - Why it Matters

Abstract
As it is assumed there is more to privacy than how it is handled as law. It needs to be understood what is really at stake for all those involved in business relations. A customer's growing concern of what is at risk to them personally and from a business perspective should be realized as well as the risks and how Royal Bank Financial Group manages this issue. Among the concerns and risks it must be understood where the information management (systems and process) fits in to the picture using real and current examples of a privacy struggle to deomonstrate the challenge of integration.

Speaker Bio
As Senior Manager, Corporate Privacy, Mr. Cullen has responsibility for influencing initiatives around the strategic approach to Privacy. This includes co-ordinating the management of Privacy across Royal Bank Financial Group and the development and application of customer privacy and use of information practices and policies. he reports to the Sr. Vice President, North American Markets and the Sr. Vice President E-Business, which ensures the impact of Privacy is considered through all facets of the business.

Born in Cambridge, England on July 24, 1958, Mr. Cullen joined the bank in Montreal in November 1976, transferring to Vancouver in May 1978. He has enjoyed an extensive branch banking background including the position of Manager, Customer Service & Operations, in two different Area Management groups. Other positions held include Human Resources, and Manager, Branch Operations and Training in the BC District Headquarters. His most recent posting was Sr. Manager Customer Loyalty responsible for championing initiatives to drive customer commitment.

Mr. Cullen has an MBA from Richard Ivey School of Business (University of Western Ontario).